FAQ

How can I make a booking?

You can go to the official hotel website to make booking or check availability at Book Now

Direct booking benefits:

  • Enjoy flexible check in & check out

Natee Deluxe Room and Phana Suite – stay with late check out at 14:00

Kiri Suite – stay with early check in at 12:00 (noon) & late check out at 16:00

 

  • Enjoy BTS Day Pass

Natee Deluxe Room – stay with 1 card per person per stay

Phana Suite, Kiri Suite and Napha Suite – stay with 1 card per person per day

 

  • Enjoy one-way GRAB Car from or to the airport (Don Mueang / Suvarnabhumi) per visit

– Applicable for Kiri Suite and Napha Suite only (Book now and stay until 31 March 2025)

 

Special room request / preference?

All special room requests and preferences are not guaranteed and subject to room availability on guests’ arrival date.

 

Are there connecting room / adjoining door?

Connecting room/adjoining door are not available in all room categories

 

Do you have rooms with bathtubs?
Yes, we do. However, only in the Phana Suite, Kiri Suite and Napha Suite categories.

 

What time is the normal check-in / check-out?

Guests can check in after 14:00 and check out at 12:00 (noon).

Early check-in and late check-out may be arranged and will be charged additionally (subject to availability).

 

What is the cancellation policy?

Cancellation policy depends on the terms of the selected rate at the time of booking.

If cancel or modify the booking or a no show, 100 % will be charged as cancellation penalty.

 

How many people can stay in one room?

Natee Deluxe Room, Phana Suite and Kiri Suite can accommodate a maximum of two (2) adults.

Only Napha Suite (2 bedrooms and 1 living room) can accommodate a maximum of four (4) adults.

*Remark

Third person will be charged additionally.

 

Can I request an extra bed?

Natee Deluxe Room: 

Unfortunately, we could not set up extra bed due to layout of the room

 

Phana Suite and Kiri Suite:

We do not have extra bed, but sofa bed is available as an alternative options.

THB 1,000 ++ (THB 1,177 NET) per person per room per night (excluding breakfast)

THB 1,500 ++ (THB 1,765.5 NET) per person per room per night (including breakfast)

 

Can my child stay for free?

Children aged between 0 to six (6) years old stay with free of charge by sharing bed with parents.

 

Is breakfast included?

It depends on the room rate you selected.

 

Daily Breakfast Buffet at NAA Restaurant

Adult price is THB 600++ (THB 706.20 NET) per person per day.

Children 12 years old and above are considered as adults.

Children aged between 0-5 years old will be provided free of charge.

Children aged between 6-11 years old will be charged at THB 300++ (THB 353.10 NET) per person per day.

 

In-room Pinto Breakfast Set

Choice of Thai and Western Style

Price THB 450++ (THB 530 NET) per person per set

 

Breakfast in Bed Set for COUPLE

Price THB 1,000++ (THB 1,176 NET) for 2 persons

 

Where is breakfast served and at what time?
A breakfast buffet being served in the NAA Restaurant on Lobby floor between 7:00 to 11:00 hrs.

 

Do you have gluten-free foods and other allergens?

Our restaurants have the possibility to prepare special foods for people with allergies, intolerances, and other special needs.

Please, contact the hotel three (3) days before your arrival.

 

Does hotel restaurant charge a corkage fee?

Guests who consume their personal wine and whiskey in the restaurants will incur a corkage fee;

THB 500++(THB 588.50 NET) per bottle of wine

THB 800++ (THB 941.60 NET) per bottle of whiskey

 

Do you have 24-hour room service?
Yes, our room service operates 24 hours a day.

 

Is there free Wi-Fi?

Wi-Fi is free. Password will be provided upon check-in.

 

Is there an airport shuttle to Maison Hotel Bangkok and how long does it take to travel from the Airport to Maison Hotel Bangkok and approximately how much does it cost?

There is limousine service to/from both Suvarnabhumi International Airport and Don Muang International Airport. Airport transfer can be arranged as follows:

THB 1,500 NET per trip – Toyota Camry for 2 persons (2 luggage)

THB 2,200 NET per trip – Toyota Commuter/Innova for 4 persons (4 luggage)

It takes approximately 40 minutes to get from the airport to Maison Hotel Bangkok by highway, depending on the time of day.

 

Where can I park my car?

There is a parking lots within Maison Hotel Bangkok and is located at Sukhumvit 4.

Map: https://maps.app.goo.gl/7RR76vHDtgppn9mP8

 

What is the hotel’s smoking policy?

The hotel offers all NON-SMOKING rooms.  If you would like to smoke, you may only do so in the outdoor area within the property where ashtrays are being placed.

 

Is there a safety box in every room?

Yes, there is a personal safety box in every room for your convenience.

 

Is there a fridge in the rooms?

All of our rooms have a mini fridge in the rooms.

 

Is there a hairdryer / iron?

Hair dryers are provided in all rooms for your convenience. If you require an iron and ironing board, kindly approach the front desk and our staff will be happy to assist you.

 

Are baby cots available?

Baby cots are available upon request.

 

Are there business facilities?

Guests may book the Business Center for business meetings/conferences. Kindly email us at askme@maisonhotelbangkok.com for availability and reservation.

 

Is there a swimming pool in the hotel?

The pool is for registered hotel guests only.

The swimming pool is on Ground (G) floor and open from 7:00 to 20:00 daily.

 

How deep is the water in the pool?

The maximum depth of the pool is 4 feet (1.20 m).

Pool Dimension: 4 x 21 m

 

Is there a Fitness Centre/Gym in the hotel?

Our gym facilities powered by Technogym operating 24 hours a day at the Mezzanine (M) floor.

 

Do you have a wellness facility?

Yoga studio is scheduled daily on the Mezzanine (M) floor by professional practitioners

Group Class (60 minutes per class) is available from 8:00 to 12:30 hrs. with additional charge at THB 600 NET per person. *Minimum 3 persons per class is required.

Private Class (75 minutes per class) is available from 13:00 to 18:00 hrs. with additional charge at THB 1,350 NET per person. *One (1) day advance reservation is required.

 

Do you have a kids’ club?

We ensure that the little ones enjoy the holiday, Kid’s Club is available at the Mezzanine (M) floor. Kids should be accompanied by caretakers or parents.

 

Where is Bulann Moonlight Spa located?

Situated on the Mezzanine (M) floor, at Bulann Moonlight Spa. we curate an original range of spa treatments, massaging, facial treatments and body therapy packages.

 

Do you have laundry service?
Yes, we do.

 

Are pets allowed?

Pets are not allowed (neither are durians) to be respected by other guests who may have allergies.

 

What are your existing promotions?

Please click https://maisonhotelbangkok.com/maison/offers-single/ for our latest promotions.

 

Can I use the hotel rooms or grounds for a photoshoot?

Usage of our hotel grounds or rooms for commercial photoshoots, retail, fashion, or magazine photoshoots are not allowed without prior approval from the management. For enquiry, please contact via askme@maisonhotelbangkok.com.

 

Are there any shopping centers / shopping malls near the hotel?

Yes, there are several shopping centers and malls near the hotel.

Bangkok’s main shopping district including Central Embassy, Central Chidlom, Central World, Siam Paragon and Terminal 21, all within a 13-minute ride, depending on traffic.

 

Are there any hospitals in the hotel vicinity?

Doctor on call is available (upon request at Front Counter).

Bumrungrad Hospital is only 3.5 km from the hotel

MedPark Hospital is only 2 km from the hotel

 

Is the hotel far from the Skytrain?
Only 8 minutes by foot to BTS Skytrain at Nana and Ploenchit Stations.

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